***** dept. Investigation?

Over a month ago a *****ulent transaction, “Zety.com” (R385.00).. l first tried the banking app to highlight this transaction, what a tedious exercise (case no: ***).. l then September 1st, 2025 send email.. 14/10/2025 FNB reply with an email (UNC ***0 [REF:***] asking about evidence between merchant and l, proof of cancellation, proof of other decline slip.. Problem with this response l don’t recognise the merchant.. Same client months before same issue, l had to cancel my card, PAY FNB FOR ANOTHER, now the same process, CANCEL PAY FNB FOR ANOTHER.. Worse is still to come.. The email FNB I sent l rep**** to.. Undelivered as their box is FULL letting me know l must phone them.. Still unresolved.. 24 October 2025, case number *** FROM MY VIRTUAL ACCOUNT (how do merchants have access to our Virtual Account) *****ulent transaction amount of R1100,00.. l’m awaiting outcome.. What prompted this review is my wife’s account also *****ulent amount from her FNB for R800,00 for a R20 subscription a month ago.. FNB held her responsible for not cancelling subscription.. How does a R20 subscription become a R800 debit order a month later? Yes, she did not cancel R20,00 subscription, doesn’t give merchant the right to debit your account nilly willy.. FNB don’t look after their clients.. l said to my wife we should move to CAPITEC, with only our bond account with FNB..