***** dept complaint

A ***** case was reported almost 4 months ago. The case was assigned to an inspector. All requested documents, case number and affidavit was sent to her. No feedback was received. Dozens of calls made to the ***** dept later I went to the local branch to ask assistance. They also couldn't get hold of the inspector, but got an e mail from the onspector's teamleader stating that they traced the money to a Capitec account, they will provide feedback the next day. A week later I returned to the branch and I was advised to logg a complaint against the ***** dept on their website in the branch and they have 24 hours to respond. This was two weeks ago. No feedback, no response from FNB. Very big concern for clients as we have numerous accounts with FNB. Visiting a branch delivered no result, escalating a complaint , no result. There is no way of contacting the ***** inspector as the contact number provided ( landline ) is always unavailable.