Depsicable service

Dear elusive Head of Home loans,

I am writing this email to tell you of how terrible the sale of my house has been handled by your home loan division at this time. It is in fact, UNACCEPTABLE. I sold my house on the 22nd February 2020 the buyer had a pre-approved bond and her application has been sitting at higher credit with NO answers.

I am not in a position to pay for my home loan at this stage as firstly I was retrenched in November (hence the sale of my home) and secondly my new position which is as sub agent at an insurance company had been severely compromised due to Covid 19 and I do not have an income. FNB has not had the decency to tell us what is going on. Is the loan approved or not? We have had NO feedback and the buyer has now decided to renege on the deal due to your incompetence. So where does that leave us? You offer Covid support for your clients, but actually all you are really doing is selling another interest making scheme to put people in further debt which is actually a truly sad and disgusting way to make money during this time, exploiting your clients as you do. "How can we help you drown a little more" Should be your tag line.

Due to you complete disregard for this sale, this leaves FNB liable as you have been negligent and have left us hanging with no answers. I have tried on several occasions to call FNB and I have been cut off every time, the latest one getting through to a lady called Schmerah who cut me off again as if I have the time and money to wait for your *********** teams who care less.

So I would like an answer with IMMEDIATE effect as I am unable to pay for my home loan for many months to come. Once this is all over I will never bank with FNB again.