Depreciation in level of service.

Depreciation in level of service. In January 2020 I received a letter from FNB stating I need to update my Proof of residence. a month passed and I received another letter threatening me with account closure if I did not comply. I comp**** and send them all requested documentation.

10 Months later, I noticed that my address has still not been updated on any of my account. This was in Jan 2021. I phoned my banker and they apologized and said they amended it, and will reflect on the next months statement. I did not believe them and gave them 2 more months. One year later March 2021 and my address has still not been updated on any of my accounts. If I download a statement, it still shows my old Address. I want to rent to flat for my mother and the landlord requires a bank statement with my updated address. I phoned again today and it was the same story. oh sorry, warra warra bull ****, it will be on the next statement. How does that help me now?

The incompetence of FNB has risen to uncharted territory. I have decided to close my share investor account and move my income to another bank.

This is warning signs for things to come @ FNB! This is a shame as I did believe in FNB and bought shares in FNB. This I sold off today as well.

Will Not Recommend