VQ
Vuyokazi Q
1 reviews | Active since Sept 2014
29 Nov 2018, 07:22
Deposits
My mom went to deposit money into FNB ATM at Mthatha. They were some problems with the ATM. She went inside the branch she was told that they need to balance the ATM first then she will get the reference the same day and the money will be deposited. She only recieved the reference yesterday. The money was not deposited she was told that the money will reflect on friday. What is really happening at FNB what games are you playing? How long does it take to balance 1 ATM? Please return my mom's money before close of business today.
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FNB (First National Bank)'s replyOfficial
29 Nov 2018, 09:38Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Nov 2018, 09:38
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)