1 reviews | Active since Jul 2011
Deposited R4000 in the cash depositing ATM's and it has been hanging ever since :-(
<p>On 18th of November I tried to deposit cash into my account a sum of R4000 at the Cosmo City Mall ATM (Easy Plan Cosmo Mall), the Atm then just cancelled my Cash Deposit and issued a slip to say my cash deposit was unsuccessful, but the money wasn't returned to me, i quickly went inside to ask for assistance the Consultant Lady then said she will lodge a query with the company that services their ATM machines and they would get back to me within 7 days, it's been 7 days i haven't even received an update this is pathetic service, I want to use my money but i cant it is unacceptable for a big bank like FNB to provide such ridiculous service.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)