Deposit refund

On 31 December, I attempted to deposit R2,500 into my bank account using an FNB ATM at Riverstone Mall in Meyerton. The transaction was cancelled, and the ATM did not return my money. I immediately went to the branch, where the staff assisted me by completing a claim form to have the deposit refunded.

Today, I received an SMS stating that my claim has been placed on hold pending further verification. This is extremely frustrating and unreasonable, as all the necessary proof has already been provided and the money belongs to me. I am now being made to wait to receive my own funds. I have never experienced such a situation before, and it is unacceptable to go through this much trouble just to get my own money back