Deposit Issue at FNB Westgate Mall ATM

I am writing this to report an issue I experienced at the FNB ATM located at Westgate Mall in Johannesburg. On [insert date], I attempted to deposit R8000 into my account using the ATM. I followed all the required steps, but once I completed the process, the ATM displayed a message saying that the deposit was cancelled, and my R8000 notes were not returned. I immediately went inside the branch to enquire about the issue, and I was informed that my funds will be allocated to my account within the next 24 to 72 hours. Unfortunately, this timeline is not helpful to me as I have debit orders that are scheduled to go off soon. I was given the reference number BET-***0, which I understand is important for tracking the transaction. I am writing this to request that you investigate the issue and provide me with feedback on the status of my deposit. I have been monitoring my account, but the funds have not yet reflected in my account. In the meantime, I have contacted the service providers of my debit orders to explain the situation, and I am hoping they can adjust the payment dates for me until the funds reflect in my account. I would appreciate your urgent attention to this matter. Please provide me with an update as soon as possible.