deposit from atm did not show spoke to atm custodi

I used North gate branch ATM on the 5th March 2015 10:43 and when I was done with the deposit the money did not show ,it said unsuccessful .The machine changed to out of service. I would request FNB to check their procedures when its comes to things like this because I would not like another person to go through such a bad experience from one of your FNB staff Sibusiso who is an ATM custodian, his attitude was very bad when I asked for his help to get the R2000 that disappeared on the ATM not willing to help me saying it will take 24 hours as its not his jog to balance the ATM . The issue here was not the money but the manner in which he spoke to me was unacceptable .We all need to show Ubuntu to one another. He was just disrespecting . Please FNB train your staff on how to speak and treat customers .This is just a request please .