Deposit and bank fee, airport lounge

We made a deposit incorrectly to an account on July it was a Sunday 1st thing on Monday morning I went into Umphakathi branch in Mohlakeng I was told that the branch will work on fixing it within 10 to 14 days after the query has been logged. No communication was received from the bank side I followed numerous times with the person who assisted me on day. I was told after numerous attempts to come to the branch only to be told that my query was canceled without any feedback/communication to me. Then another query was logged it's now the 3rd week since my 2nd visit to the said branch till today no feedback has been provided when I call with the number that I was provided and ## after dailing the number. The telephone line is very bad you can not hear the person from the other side. This totally unacceptable and bad for a bank with a slogan like yours. Over and above this I'm being charged ridiculous bank fees. Right all I want is to cancel everything with you because you lead people to worse living conditions and poverty with how you treat customers. As it the above was enough I was charged a airport lounge fee whereas I had one complementary access. What is that?