deplorable standard of service delivery

fnb has placed my commercial account that has been running for 1,5 years on hold for documentation ,which they claim to be missing .i have forwarded the respective documentation ,it has been a week since the documentation has been forwarded ,my account has not been opened to date .fnb has caused a major inconvenience not only to me ,but numerous amount of their clients across south africa.i would just like to project a situation whereby ,one is left stranded without their own money for an indefinite period of time .i would suggest never to bank with such a substandard ranking supplier in the banking industry .fnb clearly does not respect and value clients like they should ,the evidence is in the service they provide to their clients. one would only realise this until they are faced with major inconvenience and stress due to their pathetic service .i would advise existing clients and prospective clients to seriously reconsider using fnb as their bank .if the least amount of stress is what you are in search of ,then use the other banks out there DON'T USE FNB.