Deplorable service!!!

After lengthy discussions with the Home loans department manager Dedani Sodaba, I was promised that the newly revised amount of R10 204 will be debited going forward for my home loan monthly payments before end of Dec 2025 , only to find out no agreement was honoured either in writing or in actions.

Instead FNB Home loans continues to stab me in the back and twist the knife by debiting the same amount and NOT the requested amount in order to reduce the term/duration on my Home loan.

This attitude of disregarding customers goes beyond 3 months of lodging complaints after complaints with the very same department, escalation after escalation and absolutely no disregard no respect for customers.

Before this escalation I spoke to Puseletso who promised me the funds of over 10k will be debited on my account going forward only to find out on the due date promised no such will take place instead I was offered over a telephone call a thousand EB (ebucks) by Dedani of which I didn't see how they will help me.

Afterwards, he has the audacity to respond to the complaint via email sent by a junior colleague not himself even. The email says nothing wrt how to remedy the whole situation instead just apologize for inconvenience.

How pathetic!!! disregarding the customers, not making sure correct amounts and dates are loaded on the system.

Disappointing, not even thinking of taking anything further loans from FNB.