***** DEPARTMENT USELESS

I had ***** that was done on my FNB current account and when i called the ***** department i was kept on hold for 10 minutes before an individual picked up the call. furthermore i tried their "secure chat" facility which took long as i was kept being kicked out of the app. The service is APPAULING no wonder the ****mers are one step ahead of FNB and other institutions!!!!!!!!!!!! You need to tighten up your security and ensure that you have more people answering calls in the ***** department, as this is the most important department in the bank!!! and furthermore, the staff in this department has no empathy!!!!!!!!!for the client. This is pathetic service from FNB!!!!!!