***** Department unreachable!!!

Dear FNB, how do you recommend I get hold of your ***** department to follow up and unfreeze my account where it wasn't frozen when it was supposed to be but only since this last Friday. I have tried on Friday, wasted 1 hours worth of airtime and again today wasting another hours airtime!!!??? Phone complaints department and they just put me through to the same department that doesn't answer any calls!!!??? I've tried all avenues, reporting a new problem and following up, all the same!!! So your ***** department can't or won't answer to any new ***** queries!!! I have to make payments to service providers as its the end of the month!!! My account wasn't frozen when I reported this, but now it is at a crucial time, where i was told it would be unblocked by this time!! I received and activated my new card last week!! My account was not frozen when I activated my new card!! Please advise as a matter of urgency