***** department in FNB lacks empathy and never responds to emails or phone calls!!!

I reported a ***** case about 3 months ago and I have sent numerous emails requesting the investigator to contact me as a received an sms where I was assigned someone, I will not mention names but not a single response was received after I have been emailing them. FNB’s lack of response and empathy leaves a client at a loss for words. I’m an ever changing challenging time when you as a client leans on your financial institution for guidance, FNB proves to be the most painful bank to deal with. We pay exorbitant fees for assistant but don’t get a single call back. We are treated like their doormat, and worse of all their attitude from the staff is appalling. They honestly feel burdened to assist us, Why this bank is still operational with such bad client service is beyond me. We need to take our business to a bank that appreciates their clients!!! And one would think the ***** department would be a bit more efficient especially when your client reports *****ulent transactions on their account. This is very frustrating and disappointing for any client!!!!!