***** DEPARTMENT DOESN'T CARE

In the early hours of Sunday morning (10 Nov), my phone was snatched while right out of my hand as I was using it in an Uber. I quickly contacted FNB to cancel the card linked to my phone. However, the ******** who took my phone was able to visit Cosmopolitan in Jeppe and use my virtual card account, even after I called to stop the cards. I reported the matter to the ***** department and have 2 case numbers because after reactivating my online banking profile I found out that there were in fact 3 R1000 transactions instead of 1. Fast forward to 20th November when I followed up on these cases, I was told that it was rejected and I wouldn't be getting my money back. I'm so shattered. I have about a R900 negative balance on my card and I can't even use that card. What's even worse is, I was told that the reason this was rejected was that these payments could have only been made if I was there to put in my pin or faceID, knowing very well that these ********s have become so so savvy - my phone was on after all. No proper investigation was made, no police where involved and I doubt they even approached the business that these transactions were made.