Denied settlement request

I want to express my disappointment and surprise at the response I received regarding my request for a settlement discount on my two loan accounts. Despite being a loyal client for 29 years, with a premium account, I was told that settlement discounts are not currently being offered and that it is management's discretion to grant discounts.

I find this response astonishing, considering my long-standing relationship with FNB and the fact that I am seeking to settle my loans three years early. I had expected a more accommodating approach from my bank. My husband had already closed his account with FNB as they are not loyal to their clients. As soon as these loans are paid I'm closing my account and moving over to Standard bank. Shame on you FNB.