Denied refund

<p>The call center phones me every day at work asking me if I would like a FNB connect sim???</p> <p>After millions of calls from FNB connect I just said yes to make them stop with this calls</p> <p>i then told the call center lady I don't want to pay for this sim as ive got a contract sim the lady then told me no mam you will not pay for it I'll only pay when I load data etc from my bank account.</p> <p>On 31 October 400 went of my bank account.</p> <p>I then phoned the ***** line from FNB thinking my account has been hacked.</p> <p>Fnb ***** like then confirmed that it was my FNB connect that deducted the money.</p> <p>At 8 that morning I then phoned FNB connect explaining to them that this was not suppose to happen and the hole story.</p> <p>I phoned timelessly and every second day to hear excuse after excuse.<br />On the 24 November they then deducted a further 400 a gain from my account (still waiting for my previous refund). <br />I then went to FNB telling them toe reverse the 400 back to my bank account.<br />I also explained to them what's happening and this is unacceptable and this can't carry on.<br />They then phoned the call center just to hear all the excuses i have heard before.<br />Then FNB phoned me asking me about the cancellation etc and said the refund will be in my account In 5 days.<br />Long story short I just phoned them a gain with my reference to be told they have not logged my refund after they phoned me and told me 5 working days for the refund. this has been going on for more then a month with me phoning them ********** 0 of times and asking about the refund and every time there is an excuse.</p> <p>Please hellopeter assist in this matter as I'm drained phoning and receiving excuses. </p>