Denied Companstion of my money

On the 27th of December 2025, R2,967.97 was deducted from my bank account via multiple online transactions without my authorization. I've kept my bank card secure at all times.

Bank details: - Bank: First National Bank - Account type: Savings account - Last 4 digits: 9053

I reported the issue to FNB on December 29th, 2025, and was given case number ***. Despite logging a ***** complaint, unauthorized transactions continued. I visited my local FNB branch, and they reissued my card, but the suspicious activity persisted. They then created a new account for me, as they couldn't close the original account under investigation. This resulted to my account that is under investigation to have an overdraft because of that suspicious activity.

I was cooperative, but they denied restoring the funds that this suspicious account took from me .Though they assured me the refund of my money even if they do not find the suspicious activity that was taking my money.

In resolution I closed all my FNB accounts because I was fed up with the back and forth of false hopes.To think I have been with this instution for years and not get my money compensated I am very disappointed.

I shall be taking this matter court since they could not handle my issue like the promised.