Denied by FNB to grow my small business

I opened a Business account just to grow and give my clients convinience , I got an requesting me to e mail 3 documents of which I did to my suprise I got an e mail requesting me to submit the same documents wen I called business banking I was told that I did not write a reference number.<br> <br> This is utterly ******* I was never given a reference number the call centre I spoke to was so arrogant and rude didn't wanna help he even told me to complain to the CEO I won't get any recourse this is bizzare and I'm struggling because I want to grow I thought FNB will help me so far I'm stuck with clients who want to deposit money and cannot so because of FNB. Mxm