LS
Linda S

1 reviews | Active since Feb 2010

02 Nov 2016, 13:14

Denied by FNB business for they system flaws

<p>I have had a business account with FNB business since 2010.</p> <p> </p> <p>recently I registered my business with the CCS vendor portal of the Deaprtment of treasury, one of the their requirements is to verify the bank account. To my surprise I've learnt that FNB has denied my business account belongs to my business. I've been to the branch, email fnb business called the call center and no one has been able to help, I am really disappoitnent at FNB for this over sight, the error is on their part and their systems which cannot capture the full name of my business.</p> <p> </p> <p>at this stage I am unable to invoice for any work that I am doing with government departments because of this. two weeks later FNB has not bothered to return to me as promised on so many attempts when I call them.</p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2016, 13:38
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)