MS
Matthew S
1 reviews | Active since Dec 2013
26 Jun 2015, 16:49
Denied Access to Slow Lounge
On 26 June 2015 at 16:40 I was denied access to the domestic Slow Lounge at ORT international as I am only a platinum card holder and they only accept platinum cards after 18:30. I was never informed of this new rule and it has never happened to me before. <br> <br> FNB seems to be reducing benefits for platinum card holders year by year so much so that I am at the point of considering switching to Investec Bank who have offered me a much more attractive offer, all that's keeping me at FNB is to avoid the hassle of switching.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
27 Jun 2015, 08:28Hello mcsaunders,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711126.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711126.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Jun 2015, 08:28
Official
Hello mcsaunders,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711126.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 711126.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
