Denied access to home loan re-advance

Application reference number: 498939 <br> <br> I made a application for a re-advance on my home loan and supp**** all the requested documentation. On Wednesday 3rd of February 2016 when I tried to follow up (After a week) I was told my application hasn't been processed because of a \system error\" which is caused by the the fact the my wife is a non South African citizen (Swaziland). The consultant said the system has undergone software updates and was refusing applications of non South African. He was helpful and promised to take up the issue with head of credit but there was no feedback for days from the credit department. I then logged my complaint with home loans care. <br> <br> They responded 3 days later to say my application has been rejected because my spouse is a non South African. This came as a shock to me because this condition is not stipulated anywhere in application form or in FNB Home Loans - Further lending portal. Even when I dealt with the consultant this was never mentioned. The loan was approved to be in both our names 3 years ago.<br> <br> I feel we should qualify for all services under the home loan since it was approved in both our names even though my spouse is non South African"