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winnie.ningiza winnie.ningiza

1 reviews | Active since Mar 2017

22 Aug 2018, 15:10

Demands and Threats

can someone please help, i am receiving sms's and calls with threats of been taken to court or being blacklisted for an overdue cheque account as well other debt that i have with Fnb. i am an ex employee and i was dismissed in July 2016 for a customer's error and to date i do not have an income. i acknowledge the debt and i have explained this many times with the collections agents,my question is, what am i supposed to do if i cannot repay this debt? i did not sit down and decide not to pay by choice. I cannot even afford to feed my 3 children and the last thing i need is demands and threatening messages.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2018, 09:34
Official

Good day Winnie,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)