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GLADYS G

1 reviews | Active since Dec 2015

15 Dec 2015, 11:16

DEMAND DEPOSIT

My credit card was handed over to legal dept which i made an arrangement with that i will pay R1500 per month, and R2000 on the 18th December 2015<br> <br> 2 times in a row they deduct money from my cheque account, which is money for school for my child . I payed everytime succesfully and as my salary came in they deducted R350 on the first time and R3500 TODAY 15th December 2015<br> i sent communication to PHETHENI BALOYI and CUSTOMER SERVICE, got proofs of read receipts, but still no one has come back to me.<br> <br> I want answers and my money returned because i did not sign any legal documents authorisimg them to deduct more than what they were supposed to. <br> <br> I Have also cancelled the DEBIT ORDERS, for the credit card, as i was paying it manually.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2015, 11:35
Official
Hello tailejoy2015,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 833190.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)