1 reviews | Active since Jun 2018
DEMAND DELIVERY BEFORE 5 ON 26 SEP
DEMAND DELIVERY BEFORE 5 ON 26 SEP
I've never being this furious in my life. I spoke to phunzile who I explained that I can't receive sms'e or phone calls and want to finalize my order and delivery because I wont be able to check or answer phone calls on my provided number. I phoned this morning making sure everything is fine, and reminded them I can't receive calls and sms'e. Today at 3 when I phoned in to make sure the parcel is on the way I was told delivery is unsuccessful!!!
WHY????????????????????????????????????
I missed important meetings sitting in the office waiting for my parcel and now nothing???????
I suspect Digital Planet keeps on trying to call me I can hear my phone ring but my screen is dead. I CANT ANSWER CALLS.
Phoned them again, dropped the phone in my ear after holding for minutes. I phoned so many times, no luck.
Phoned again and spoke to some sort of supervisor, gave him an alternative number he promised to get back to me, still nothing. the clock is ticking.
Good day Angelique Olivier,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Connect and Smart Devices for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Angelique Olivier,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Connect and Smart Devices for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Angelique Olivier,
Thank you for your posting.
Your comments has been referred to FNB Connect and Smart Devices and have requested that they cancel your order and escalate your complaint to a manager for further investigation. I have requested that feedback be provided.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Angelique Olivier,
Thank you for your posting.
Your comments has been referred to FNB Connect and Smart Devices and have requested that they cancel your order and escalate your complaint to a manager for further investigation. I have requested that feedback be provided.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
