Delivery overseas of card urgently

I am really having a hard time dealing with FNB customer service. On the 16 th of November I logged a request on their website REF ***Q to have my credit card delivered overseas. I received an email from Natasha asking me to forwarding my delivery address and two contact details which I did by replying to her email. A couple of days later I have not heard anything and then I received a phone call from Takealot saying they are delivering the card in South Africa. I told them I made arrangements for the card to be delivered overseas. I then waited again and still not response from FNB and I logged a complaint on their website REF ***. I received another email asking for the same details which I responded to again. That was on the 28th of November. Today is the 5th of December and my card is expring in 3 weeks meaning I will have no way of drawing money overseas. Please respond to this urgently. I have responded twice to your emails with my details and the delivery address. What is going on? Thank you