DELIVERY ON CARD

THE WORST BANKOF ALL!! CHANGED BANK ACCT, AWAITING ON MY NEW CAR.D. WHICH ACCORDING TO THE SECURE CHAT, IT WAS DELIVERED. TO WHOME, WHEN NO ONE CAN ANSWER !!! DSV THE COURIER HAS NO DETAILS ON MY CREDENTIALS!! SO IS FNB LEGIT BANK OR ANOTHER HUGE ****!!! WITH THEIR CALL CENTRES???