Delivery of Fnb credit card by Mr Delivery

On Tuesday I received a message that Mr D will be in touch with me to arrange delivery, on Wednesday we made arrangements for the card to be delivered the following day (Thursday). I also received an sms confirming that the card would be delivered before 5pm the following day (Thursday - 19 October). The day went by and no sign of Mr D , today I had to call into their customer care line and hold for 10 mins before being transferred to a consultant. I then had to make arrangements for the card to be received by someone else as I was not going to be home, and the lady I spoke to confirmed my address and all once again and confirmed that the card would be delivered before 5pm today. The time is 6:35 pm and I have heard no word from Mr D. I'm disappointed with the service from Fnb for relaying on such an *********** courier company.