1 reviews | Active since May 2016
Delivery of Credit Card
When I Renewed my Credit Card I was given the option of having the credit card delivered This was in October,
On the 14th of November I Received an SMS from FNB that MR. D Couriers will be in touch regarding delivery of my CC. On the 29th of November at 18h00 (2 weeks later) my phone rang for about 3 seconds, Not enough time to answer and no message was left.
A few minutes later I Received a message that they were unable to contact me and I should phone ********** 500 to arrange delivery.
I Have tried that number multiple times today, It places you on hold and then nothing happens. FNB please sort this out.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)