kK
kerinachetty K

1 reviews | Active since Jan 2017

29 May 2017, 17:11

Delivery of Credit Card

<p>I had a ********** transaction on my credit card last week. Cancelled my card and FNB delivered a new one last Wednesday. They didn't bother to tell me it was a batch of error cards. They issued another card, yet again without telling me and promised they would deliver today as I leave the country on Friday.</p> <p> </p> <p>Courier calls me today to confirm delivery for Friday! They day that I am leaving! All this while I keep calling I to find these things out myself. And to think I am a private banking client. Absolutely livid.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 11:06
Official

Good Day,

Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.

I escalated the matter to a subject matter expert to provide you with feedback and a resolution.

I do apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Naomi Petersen

*** (option one)