1 reviews | Active since Jan 2017
Delivery of Credit Card
<p>I had a ********** transaction on my credit card last week. Cancelled my card and FNB delivered a new one last Wednesday. They didn't bother to tell me it was a batch of error cards. They issued another card, yet again without telling me and promised they would deliver today as I leave the country on Friday.</p> <p> </p> <p>Courier calls me today to confirm delivery for Friday! They day that I am leaving! All this while I keep calling I to find these things out myself. And to think I am a private banking client. Absolutely livid.</p>
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I escalated the matter to a subject matter expert to provide you with feedback and a resolution.
I do apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
I escalated the matter to a subject matter expert to provide you with feedback and a resolution.
I do apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)
