1 reviews | Active since Nov 2016
Delivery of Cards
<p>I have been a client with FNB for 7 years now. I am currently a Premier Client and I have never experienced problems with FNB. I referred my dad to FNB because they have given me such great service.</p> <p>He opened up an account with FNB for his business which he now wants to close. It has been approximately 6 weeks now that he hasn't received his cards. This Mr D courrier service FNB use is giving my father the run around. I don't blame him for wanting to go back to Standard Bank.</p> <p>He is unable to do any business transactions because he still hasn't received the cards. Shocking service from FNB and the courier company they use. I hope this complaint is taken seriously and resolved before he moves back to Standard Bank</p> <p> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
I do thank you for the call and trying to resolve the problem but it has now become worse. The cards that was given to my father were cancelled. From bad to worse. He is really not impressed with service that is getting from FNB.
I do thank you for the call and trying to resolve the problem but it has now become worse. The cards that was given to my father were cancelled. From bad to worse. He is really not impressed with service that is getting from FNB.