bB
bradleywileman B

1 reviews | Active since Jul 2011

29 Dec 2015, 13:29

Delivery of card / Pricing options

Firstly, when applying for a credit card, i got asked which branch I would like my card delivered to. I stated N1 City branch as it is closest. CCD Couriers then contacted me for delivery. I will not pay for the delivery costs involved.<br> <br> Secondly, 2nd of 2 deliveries done by CCD couriers is late. The first time was for my smart device (a few days late), and now a few minutes late (and counting). Time for a new courier service.<br> <br> Thirdly, when applying for my platinum credit card I stated I wanted the bundled pricing option to go with my platinum cheque account. The lady on the phone stated it would not be a problem. I havent even received my credit card and I got an SMS to state I no longer qualify for the bundled pricing option.<br> <br> So i can afford the sum of the 2 products, but not the bundled pricing (which is cheaper)????<br> <br> I expect all this rectified today.<br> <br> Thanks.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2015, 13:58
Official
Hello bradleywileman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 838912.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)