Delivery of Card

I ordered a replacement card but CCD is failing to deliver to the branch even if I told them several time that im not in the office for the next 2 weeks. I told them to return it to FNB if they can deliver but they gave me bad attitude. This is totally unacceptable. FNB need to teach their agents manners and procedures. Whats the point of holding onto a customer's bank card if you are failing to deliver. If CCD is paid per delivery, then they need to be willing to chase customers wherever they are if the customer is not in the office. Its been a week now without my bank card and this is so annoying. CCD has a nerve to send me an sms saying they cant get hold of me while a few minutes ago their call centre agent dropped a phone on me. FNB better do something about this issue I urgently need my card