FM
Fezile M

1 reviews | Active since Jul 2011

01 Nov 2016, 14:54

Delivery of a Credit Card

<p>I am writing this here because when I call the credit card departmant someone says hello and then hangs up. This happened three times in a row!</p> <p> </p> <p>On The 19 of October, a consultant called me to upgrade my card. I was told that my new card will be delivered within 3 days. 9 working days later I still do not have a new card, what frustrates me is you deactivatred my card and I am unable to do anything now.</p> <p> </p> <p>I do not understand why you keep on using CCD Couriers because they are useless, they now say I will get my card on Thursday. I need my card tomorrow not on Thursday. You are my service provider and not CCD Couriers, I complain to you, take this up with CCD Couriers.</p> <p> </p> <p>Better yet activate my current card, then I do not care when will the new card be delivered.</p> <p> </p> <p>regards,</p> <p>Fezile</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2016, 16:28
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)