DELIVERY ISSUES OF REPLACEMENT BANK CARD (FNB / DSV)

<p>Due to *****elent activity on my card, I had to cancel my FNB card. I was promised that a new card will be delivered in a few days. On 25 June I received a message that DSV will deliver it. Then I got a message on the day of delivery that they are experiencing technical difficulties.</p> <p> </p> <p>On 12 July I went to a FNB branch to sort out the situation. The FNB consultant assured me that it will be delivered at the branch on the same day after speaking to a DSV consultant for a while.</p> <p> </p> <p>That afternoon I was contacted by DSV to ask for a delivery address for delivery the next day? I asked them to speed up the process, please deliver it to the branch as discussed. The consultant was unaware of any prior arrangements. It was agreed that they will deliver at my office (since sending it to a branch requires an email and authorisation) on 13th of July before 2pm. It is after 2pm and still no luck. This is unacceptable. FNB, I love you, but please change your courier service.</p>