1 reviews | Active since Apr 2018
Delivery dates keep changing for no reason
Hi there,
I am very annoyed with FNB. i have been with you guys for years and something is always letting me down!! I ordered the new apple watch 4 on sunday, i had a delivery date of the 2nd Oct, then it got moved to the 3rd, then yesterday it got moved to the 4th, i was told there was a problem with the serial numbers at the warehouse, i then see on my order details it will be delivered on the 4th and that the warehouse has packaged it and dispatched the order... Only to see now at 3:30 that the date has moved YET AGAIN to the 5th of October. I am supposed to be working from home but FNB is messing me around with these dates and i need to come into the office every day to make sure my watch gets delivered to me!!!!!! you guys keep on changing the date i dont get a notification that its changed. I am getting very tired of promises of delivery and then the date just changes. Please make an effort and get me my watch by tomorrow as i would actually like to work from home like it was planned for the week.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
