AM
Alex M

1 reviews | Active since Apr 2018

03 Oct 2018, 15:32

Delivery dates keep changing for no reason

Hi there,

I am very annoyed with FNB. i have been with you guys for years and something is always letting me down!! I ordered the new apple watch 4 on sunday, i had a delivery date of the 2nd Oct, then it got moved to the 3rd, then yesterday it got moved to the 4th, i was told there was a problem with the serial numbers at the warehouse, i then see on my order details it will be delivered on the 4th and that the warehouse has packaged it and dispatched the order... Only to see now at 3:30 that the date has moved YET AGAIN to the 5th of October. I am supposed to be working from home but FNB is messing me around with these dates and i need to come into the office every day to make sure my watch gets delivered to me!!!!!! you guys keep on changing the date i dont get a notification that its changed. I am getting very tired of promises of delivery and then the date just changes. Please make an effort and get me my watch by tomorrow as i would actually like to work from home like it was planned for the week.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2018, 15:48
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

AM
Alex M's update03 Oct 2018, 17:57
Reviewer Update
Hi thank you for the reply. However this does not solve my issues of my device being delivered tomorrow like it stated on the delivery link.