Delivery Address and Credit Card

Absolutely appalling service!!! Got transferred from one department to another and sounded like everyone was new because they had no idea what was happening. I had such a simple query and I had to call over a period of 3 days to get a vague answer. I understand that some of the agents are working from home but how on earth are you as a consultant suppose to give great efficient service when all I hear is a screaming baby in the background and a shouting mother to the point where the agent and I can’t even hear each other?! I mean???!!!! Secondly, again, I understand that FNB has moved to a technologically advance era of banking and everything is verified on the app but I couldn’t have access to my app while I’m on the phone (connectivity issues) but you still couldn’t take down my details to give me confirmation for a simple query about when I should expect my credit card so I can avail myself that day. Ridiculous! I moved to FNB because of its sterling reputation but now I have nothing but regrets. Disgusting!!!!!