LP
Lynn P

1 reviews | Active since Nov 2018

05 Nov 2018, 11:18

Delivery a *******!

I understand that delivering a cheque card outside the country cost money but if I lived in Russia or India I understand the cost would be higher. I live in a neighbouring country so why so expensive to get the card. If I had know earlier I would have picked it up in South Africa. It is easy to cross the boarder. R600 plus the cost of R100 for a new card is excessive. I am close to retirement so every cent counts. My account will be closed in the next few months.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2018, 06:59
Official
Good Day Lynn 
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
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Regards,
Client Experience Team
Email address: ***
Tel number: ***