Delivering a card i DID'NT ask for

I Have had multiple issues with this bank to say the least .

AEarlier this year , I started experiencing ***** on my credit card, I called in and the account was soft locked . Only for an amount to go off the following day - this then took weeks to resolve. Subsequently I cant even use the credit card account and can only send money into it but not out(cool that's fine at least I know its secure).

A few days ago, I got a message from FNB stating I do not have an active card and THEY have ordered on for me. Yesterday I got another message stating my card is being delivered/ I must provide delivery details. How am I providing details when I never ordered the card? now I need to call them up and down for something I never even requested.

have been on a secure chat with Lezanne since 13:30, it is now 13:52 with 0 interaction other than the automated messages saying she will be with me shortly. Guys why even have the feature if we just need to end up calling in or posting on Linkedin or Hello Peter?