Deliveries and Bad Communication Skills!!!!

Well...... We happened to have ordered pots (Platinum) from Ebucks and when they arrived we happen to have received STAINLESS STEEL pots. On the delivery note it stated stainless steel. we called to to correct this error which ebucks did pick up on their side that it was incorrect and they sent us the wrong item. Then TWO weeks later we receive a phone call saying a manager will be in-contact the same day just to receive a phone call TWO days later. NOT EVEN A MANAGER asking us to send images of the incorrect items as if we lying! (NOTE they have picked it up on their system) but anyway a week later they confirm an address to collect and drop of the correct items just to find out that they have only collected the item. Now we are sitting with no pots that we have ordered 2 months ago! WELL DONE!!! Very IMPRESSED!