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Ean S

1 reviews | Active since Mar 2010

19 Jan 2018, 13:52

Deliberately deceiving customers

I app**** online for a credit card limit increase, and was offered a lower rate than my current rate. The when I wish to proceed to accept the offer, I notice that my current (higher) interest rate is listed. Very *********.

Then I phoned the Premier Call Centre - gets transferred to credit card division and cut off. Then I phoned credit card division directly and gets transferred again. Then I'm on hold, the call gets picked up again, and AGAIN I am transferred just to be cut off AGAIN.

Do you want my business? If yes, call me, offer me the interest rate that I was initially quoted or I will gladly move to another bank!

I don't appreciate this kind of service!

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jan 2018, 14:44
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

ES
Ean S's update23 Jan 2018, 08:30
Reviewer Update
Thank you I was contacted on 19 January. Still waiting however on credit card division to review my personalised interest rate. I also want to know why I was offered a lower interest rate than what is listed in the terms and conditions.
ES
Ean S's update23 Jan 2018, 15:05
Reviewer Update
Just had feedback my interest rate is what is in the terms and conditions, not as advertised online when I enquired. I do feel that FNB is being deceiptful as I can also no longer apply online for a limit increase, luckily I took screenshots of the false rate shown to me. I will be moving my accounts to a bank I can trust!
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jan 2018, 15:17
Official

Good day esteenka ,

Thank you for your postings.

Your comments has been escalated to FNB Credit Card Division and it is receiving urgent attention.

I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

ES
Ean S's update30 Jan 2018, 09:39
Reviewer Update
Hi Naomi, Thank you for your call on Thursday. As you have advised, FNB will be honoring the initial interest rate quote I received online, which I am happy about. Can you please provide feedback as to when the interest rate will be implemented? Regards Ean
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2018, 13:05
Official

Good day Mr. Steenkamp,

Thank you for taking my call earlier.

As per our conversation FNB Credit Card Division has advised that the interest rate should be updated by this evening.

I will monitor this and follow up with you in the morning.

Please accept my apologies for the delay and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)