TM
Tselane M
1 reviews | Active since Nov 2015
19 Jun 2019, 15:50
Deleted Mandate for signing powers
My Mother is disabled and has handed over POA to me for the past 15 years She signed a mandate around 2011 to give me access to her account.
FNB recently sent me a new bank card since the previous one was about to expire 3 months into using the card... the card is blocked/cancelled because apparently there is no mandate authorising me to use it.
How did the bank lose the original mandate? Why issue me with a new card if something is missing?
Now I have to take leave, make my disabled Mother go to a branch to do this all over again!!
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FNB (First National Bank)'s replyOfficial
20 Jun 2019, 08:24Good Day Tselane
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with your mother's Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with your mother's Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply20 Jun 2019, 08:24
Official
Good Day Tselane
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with your mother's Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with your mother's Id or account number. Upon receipt of this information we can forward this matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team