ML
Mandy L

1 reviews | Active since Mar 2009

03 Oct 2015, 06:50

Delete Recurring pmt & daily ones suddenly occur!!

I deleted a recurring payment that occurred on the 8th of every month , after the payment in September.<br> Although I put a manual payment through for the same beneficiary on 28 Sept, I suddenly got emails from my recurring payment on 2nd and 3rd October??????<br> How on earth did these occur when the recurring ended in Sept???<br> I need assurance on two things:<br> 1. This will NOT occur again!<br> 2. How the monies that were incorrectly paid by FNB will be recouped by yourselves????<br> <br> Contact only via my email

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2015, 07:43
Official
Hello lilm,

Thank you for your posting, we apologize for the frustration this must have caused.

A formal complaint has been logged under the reference 774318 and escalated to our Premier Banking division whom will provide you with feedback.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)