Delays that lead to accumulated cost for a service I did not get R178 GONE!!!

I am writing to formally express my extreme dissatisfaction with the service I have received while attempting to open my business account with FNB. I initiated the account opening process on 28 December 2024, yet despite numerous calls and emails, my account remains inactive. This has been the most frustrating and disappointing experience I have encountered when dealing with a financial institution.

As a business owner, I expect a professional institution like FNB to deliver reliable and efficient service. When engaging with experts, I trust their guidance to ensure a smooth process. However, despite following all the instructions provided, my account has still not been properly activated.

To highlight the extent of my efforts, here is a record of my call history with FNB regarding this issue:

29 January 2025 – 15 minutes 59 seconds 01 February 2025 – 16 minutes 15 seconds 17 February 2025 – 6 minutes 49 seconds 01 March 2025 – 12 minutes 40 seconds 06 March 2025 – 28 minutes 29 seconds Throughout this ordeal, I have been given various instructions from different experts, yet my account remains unusable. I must, however, commend Hlengiwe and Thabang for their professionalism. Hlengiwe, in particular, provided clear guidance regarding an attachment on an email, which finally made sense. However, despite their efforts, the issue remains unresolved.

Had there been no funds in the account and had I not received my bank cards, I might have considered abandoning the process. BUT R89 X 2 AND I DON'T EVEN HAVE AN ACTIVE ACCOUNT? However, given that money has been deposited and I have received bank cards, it is unacceptable that my account is still not fully operational. How can I trust FNB to safeguard my business finances when they cannot even ensure the correct setup of a business account?

I demand an immediate resolution to this issue. Please escalate this matter to the appropriate department and provide me with a clear and urgent timeline for when my account will be fully activated. I expect a formal response outlining the steps FNB will take to resolve this matter.

I look forward to your prompt response. Failure to address this issue urgently may leave me with no choice but to escalate my complaint further.