Delays in reactivating my internet banking while overseas, after resetting Usename and Password.

Delays in reactivating my internet banking after resetting Usename and Password. I was unaware that FNB was having technical issues and assumed I wasn't entering my username or password correctly, so I reset both before locking the account. While being out of country (UAE) and not being able to go to an FNB ATM. I have submitted the request form with all the required documents on 2 Dec 2021 and have not had any response 7 days later. The response from my private banker as has been disinterested emails to the relevant department and the call center says they cannot do anything and they do not have a number for me to contact the relevant department (***) directly. It comes down to, wait and hope they will call you. Have a backup account when you are traveling overseas, FNB is not reliable when it comes to this.