1 reviews | Active since Apr 2009
Delays in downgrade of account
I am saddened to have to post this, but I have been trying since 23 April to downgrade my Premier Bank account back to a Gold account. Spoke to my team of premier bankers who told me someone would contact me within 3 - 5 working days. Thus far, nobody from FNB has contacted me (I have called again and emailed them as well) but nothing is happening. I was told that there is a backlog with the department that handles the downgrades, but it seems to me that they are just dragging their heels to get another month of high bank charges. Funny how it is super easy and fast to upgrade, but takes forever to downgrade... I am posting this here in the hopes that someone will take notice and assist.
Good day Paula,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Paula,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)