Delayed Virtual Card Transactions Transactions Not Reversed As Promised

I've been informed that there were delayed virtual card transactions from December 2024, and that the bank will process the transactions on the 23rd of January 2025 All of my transactions were already deducted from my Available Funds, and transferred into my Balance. Due to having to live off a strict budget, I make note of every transaction on my account. Fees were deducted again on the 23rd January 2025, and that lead to me going into arrears, which I had to pay from my savings account, which was not supposed to be used for paying for mistakes made by the bank. Promisses were made that the fees will be reversed. Up untill today I haven't had any feedback except that it's being looked at. I've requested feedback, and had multiple conversations regarding this, and yet still no answers as to what is going on. The fact that the transactions were made again before the 25th is ridiculous as well. Costing me more money in the end which I don't have. I moved from Capitec to FNB due to reasons like this, thinking that it's going to be better with FNB, and clearly it's not!