Delayed Virtual Card Transactions: Lack of Transparency

I think the fact that I received a "courtesy" secure incontact message informing me of a delay in processing virtual credit card transactions between 25 December and 30 December 2024, when I was awaiting a credit card refund Of R6242 from a merchant, and then having the cheek to say "We will process this on the 23rd of January" and then "Apologising" with a useless "Sorry for the Inconvenience caused" COMPLETELY UNACCEPTABLE!!!

Most people don't have such sums of money just lying around and rely thereupon. You should have instated those payments as INSTANT PAYMENTS THE MOMENT you found out about the problem. I have in the meantime, had an argument with the poor merchant over a refund that wasn't reflecting, when they did nothing wrong. Now I owe them an apology, thanks FNB!

Additionally, I've logged this as a Credit Card dispute, but not a SINGLE FNB STAFF MEMBER tells me about this issue during my query journey, and I have to hear from it in a pathetic app message. So I have wasted SO MUCH time due to a bank who actually doesn't care about it's clients. Sickening. Yes FNB, you should be ashamed.