Hellopeter
Share Your Experience
CW
Chris W

1 reviews | Active since Dec 2014

05 Feb 2018, 10:00

Delayed transactions causes insufficient funds

We have cheque accounts not credit accounts. Why are purchases delayed and causing insufficient funds? Why is FNB the only bank working like this. This causes us to pay R100 fines because FNB doesn’t debit the transaction as it happens.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 10:42
Official

Good day ccwilke ,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

CW
Chris W's update05 Feb 2018, 10:52
Reviewer Update
This was now done last week on my wife’s account. I have a screenshot of the bank statement showing the amount of money in the account then after debit order there were still money left. As per statement. Laid a complaint and FNB phoned her and told her its purchases that didn’t go off by that time. Still the amount that we were penalized for and charged R100 did go of as per the account statement.
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 13:19
Official

Good Day,

Thank you for your posting.

I have escalated your comments to Premier Resolution Centre and have requested that they investigate the matter and provide a resolution to the bank charge enquiry.

Please accept my apologies for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)